We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. By visiting www.alvener.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms of Service.

If you are under 16, we require that you inform a parent or guardian about Alvener's Privacy Policy and Terms of Service and likewise require their consent to the Privacy Policy and Terms of Service before registering or placing an order with Alvener.

What personal information does Alvener collect from me, and how do you collect it?

Alvener collects personal information in several ways when you place an order or register for a service we offer. By registering, you are consenting to the collection of your personal data. If an order is placed, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order. Saved card details will only be used to process your order, using our Payment Service Provider's systems. We will never share saved card details with a third party. We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process, and keep you abreast of delivery status, your order.

What about cookies?

Our site can use cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future. There are three types of cookies:

Website functionality cookies:
These cookies enable you to browse the website and use features such as shopping baskets and wish lists.

Website analytics cookies:
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and, in turn, your shopping experience. 

Customer preference cookies:
When browsing or shopping online, the website will remember preferences you make (for example, user name or currency). This makes your browsing experience simpler, easier and more personalised.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies already on your computer, please refer to the help and support area in Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting Alvener's cookies or disabling future cookies you may not be able to access certain areas or features of our site.